What’s the difference between hiring an independent cleaner vs a professional cleaner with employees?

Professional Cleaning Company vs. Independent Cleaner

If you’ve decided you’d like to hire someone to help keep your home nice and tidy, you’re not alone. More and more people are experiencing the incredible benefits of having their homes professionally cleaned. But once you start looking, you might find yourself overwhelmed with choices. The biggest choice of all is whether you hire a professional cleaning company or an independent cleaner. If you’d like to know the differences between those two options, read on!

Trust and Reliability

Whether you’re hiring an independent cleaner or a team of people working under a professional cleaning company, being able to trust the people coming into your home is vital. One of the advantages of going with a professional business is that they’ll take care of background checks and other vetting processes that ensure you’re allowing honest people into your home.

However, some people understandably would rather build an individual one on one relationship with a cleaner as a way of establishing trust, which could be difficult with a team. When it comes to reliability or just a general assurance that your house will be cleaned on schedule, you may find a professional team to be more predictable. Sick days or last-minute cancellations are unlikely to occur, as these companies have enough employees to be able to swap in and out.

Accommodating Your Requests

When it comes to accommodating any individualised requests you may have, there are positives and negatives to both options. You may find it easier to communicate your requests to an individual cleaner, as you would be establishing more of a relationship with them than an efficient team going in and out.

However, a fair amount of professional cleaners do accommodate personal requests, so be sure to ask them when reaching out for potential services.

No Tax or Interpersonal Stress

A massive benefit to hiring a professional cleaning company is that you don’t have to worry about dealing with any sort of issues that can’t be handled by an administration. You won’t have to concern yourself with taxes when paying for the services of a company, which will save you quite a lot of grief down the line.

If you decide to hire services through a company, you also won’t have to worry about having interpersonal conflicts with staff in your house that are even remotely confrontational. If you have any issues with any of the cleaners, the amount you’re paying, or anything else, you’ll be able to contact administrative services, which is generally considered to be a more comfortable option.

No Insurance Concerns

An important thing to consider when having other people working in and around your home is liability insurance. If you decide to go with an independent cleaner, you will be at a greater risk of facing a lawsuit. In addition, situations such as theft or damage to your property are unlikely to be covered in any way.

A professional cleaning company worth their salt should always have liability insurance and bonds that protect you against any sort of lawsuit, and reimburse you and take responsibility for any stolen or damaged personal property.

Guarantee of Quality Service

Professional companies with multiple employees tend to be more concerned about ensuring you receive the best service possible, in part because it is so easy to go online and tarnish a company’s reputation with reviews.

If you are dissatisfied with the service, or if the cleaners simply forgot to do something that you requested, you’ll have a much easier time contacting the company and having them return to your house in a timely manner than an independent cleaner who may be heading to their next client.

Client Testimonials

“My cleaner from SOAP goes under the rugs, she moves the furniture, and my sink sparkles every time she’s been. She even puts a stamp on the toilet roll.“

Louisa Sanghera
Northern Beaches

“I just wanted to enjoy another couple of hours with the house looking perfect. I know it can’t last, but I just feel better when it’s properly clean and tidy."

Ranya Akacha

”I am very happy with the services provided by SOAP. Camila is very quick and thorough with the clean and also very pleasant while she is here. My apartment always feels fresh and clean after she has been.”

Joanne Baldwin

"We have been clients of SOAP for the past four years. Throughout that time we have found all our dealings with SOAP to be of a very high and professional standard. As long-standing clients of SOAP, we have become acquainted with many of their cleaners and found them all to be extremely friendly, polite, diligent, punctual, hardworking and professional. I have no hesitation in recommending Brilho as a reliable and trust worthy cleaning service."

Theresa Lee

“I have been using SOAP Professional Cleaning service for the last 6 years. During this time I have found them to be thorough, reliable and responsible. Priscilla has always been helpful at providing times that suit me. The cleaners are always pleasant and cooperative and Priscilla clearly communicates my requirements to them. My present cleaner has been coming for 2 years and is always prompt, efficient and I feel comfortable leaving her in the house if I need to be away. Should any minor problem arise Priscilla always shows initiative and deals with it promptly. I appreciate the email booking confirmation service and the ability to pay online. I have no hesitation in recommending SOAP Professional Cleaning.”


"For some years now I have used SOAP cleaning services and I find them reliable, dependable, very quick to respond to queries and issues, and all the staff are delightful.”

Louise S

“I have been very happy with SOAP Cleaning’s service. The cleaner does a very thorough job and my house is gleaming when they are done. She always asks if I am happy before she leaves, which I really appreciate. A very professional service.”

Roxanne Fox

“Priscilla and her team at SOAP have saved my sanity over the past two years! They are flexible and always try to accommodate changes or extra requests without a worry. The cleaning is thorough, with small touches that I love coming home to. I would highly recommend SOAP!”

Danielle Stone

“The team do a good job cleaning each fortnight. I like the extra touches of the welcome plant and if you recommend the service I've enjoyed the surprise and delight gift basket.”

Alisha Jackson

”As a single mum. Who works full time I am so happy to have finally found a cleaning service that I can rely on for quality and consistency! Our cleaner Mariana is absolutely fabulous and her attention to detail is great. It’s a fantastic feeling coming home from a long day at work to a spotless house, giving me more time to spend with my daughter! “

Carolina Ramos