Top 10 Questions to Ask Before Hiring a House Cleaning Company

Maintaining a clean and organised home is crucial for a healthy and comfortable living environment. However, the demands of modern life often leave individuals with limited time for thorough house cleaning. That’s where professional house cleaning services come in handy. Before entrusting the cleanliness of your home to a house cleaning company, it’s essential to ask the right questions to ensure you’re making an informed decision. In this article, we’ll explore the top 10 questions you should ask before hiring a house cleaning company.

house cleaning services

1. What Services Does the House Cleaning Company Offer?

Before diving into specific details, it’s crucial to have a clear understanding of the range of services offered by the house cleaning company. Different companies may provide varying levels of service, from basic cleaning routines to deep cleaning and specialised services, such as housekeeping, laundry services, and specific appliance cleaning. Knowing their offerings ensures that your specific cleaning needs will be addressed.

2. Is the House Cleaning Company Licensed and Insured?

A reputable house cleaning company should be licensed and insured. A license demonstrates that the company has met certain standards and complies with local regulations. Insurance, on the other hand, protects you and the company in case of accidents or damages during the cleaning process. Don’t hesitate to ask for proof of both license and insurance before proceeding.

3. What Cleaning Products and Equipment Do They Use?

Understanding the cleaning products and equipment used by the house cleaning company is vital, especially if you have specific preferences or concerns. Some companies favour eco-friendly or hypoallergenic products, while others may employ more traditional cleaning solutions. Some will provide the products, while others will request that you supply the products you prefer. This is often a more appropriate solution, as it limits any opportunity for cross-contamination from house to house.

Knowing this information allows you to make an informed decision based on your preferences and values.

4. How Do They Screen and Train Their House Cleaners?

Your home is a personal space, and you want to feel comfortable with the individuals entering it. Inquire about the company’s hiring process, including background checks and training procedures for their house cleaners. A reliable company will have a thorough screening process and provide ongoing training to ensure their cleaners are skilled and trustworthy. Furthermore, and perhaps more importantly, does the company employ their cleaners, or do they simply connect you with contract staff? Be extra vigilant if it turns out to be the later, as this often means the staff are not trained by the company – in fact they may never have met them. Hiring a company who actually employs their staff gives you a greater level of commitment, security, and consistency of service.

5. What’s the Pricing Structure and Payment Process?

Understanding the pricing structure is crucial to avoid surprises when it comes time to pay. Ask about the company’s pricing model – whether it’s hourly, per room, or based on specific services. Additionally, clarify the payment process, including whether they require a deposit, how and when payment is due, and if there are any additional fees. A good cleaning company will provide you with an accurate quotation and detailed contract for your agreement before proceeding.

6. Can They Provide References or Client Testimonials?

A reputable house cleaning company should be able to provide references or client testimonials upon request. These testimonials offer insights into the company’s reliability, professionalism, and the quality of their cleaning services. If possible, contact a few references directly to get a firsthand account of their experiences.

7. What is the Company’s Cancellation and Rescheduling Policy?

Life is unpredictable, and there may be times when you need to reschedule or cancel a cleaning appointment. It’s essential to understand the company’s policies regarding cancellations, rescheduling, and any associated fees. A transparent policy ensures a smooth and stress-free experience in case your plans change – again, this should be covered in the company’s contract / service proposal.

8. Do They Offer a Satisfaction Guarantee?

A satisfaction guarantee is a sign that the house cleaning company stands behind the quality of its services. Inquire about their guarantee policy and what steps they take to address any issues or concerns you may have after a cleaning session. Knowing that the company is committed to customer satisfaction provides peace of mind.

9. What Safety Measures Do They Have in Place?

Safety should be a top priority for any house cleaning company. Ask about the safety measures they have in place for both their clients and their cleaning staff. This includes protocols for handling cleaning products, ensuring the security of your home, and adhering to health and safety guidelines.

10. How Flexible is Their Scheduling?

Life can be hectic, and your schedule may not always align with regular business hours. Inquire about the company’s scheduling flexibility. Some house cleaning companies offer evening or weekend appointments to accommodate clients with busy schedules. Understanding their flexibility ensures that you can find a convenient time for your cleaning sessions.

In conclusion, hiring a house cleaning company is an investment in the cleanliness and overall well-being of your home. By asking these ten essential questions, you’ll be equipped with the information needed to make an informed decision. Remember, communication is key, and a reputable house cleaning company will be more than willing to address your concerns and provide the best possible service for your unique needs.

Client Testimonials

“My cleaner from SOAP goes under the rugs, she moves the furniture, and my sink sparkles every time she’s been. She even puts a stamp on the toilet roll.“

Louisa Sanghera
Northern Beaches

“I just wanted to enjoy another couple of hours with the house looking perfect. I know it can’t last, but I just feel better when it’s properly clean and tidy."

Ranya Akacha

”I am very happy with the services provided by SOAP. Camila is very quick and thorough with the clean and also very pleasant while she is here. My apartment always feels fresh and clean after she has been.”

Joanne Baldwin

"We have been clients of SOAP for the past four years. Throughout that time we have found all our dealings with SOAP to be of a very high and professional standard. As long-standing clients of SOAP, we have become acquainted with many of their cleaners and found them all to be extremely friendly, polite, diligent, punctual, hardworking and professional. I have no hesitation in recommending Brilho as a reliable and trust worthy cleaning service."

Theresa Lee

“I have been using SOAP Professional Cleaning service for the last 6 years. During this time I have found them to be thorough, reliable and responsible. Priscilla has always been helpful at providing times that suit me. The cleaners are always pleasant and cooperative and Priscilla clearly communicates my requirements to them. My present cleaner has been coming for 2 years and is always prompt, efficient and I feel comfortable leaving her in the house if I need to be away. Should any minor problem arise Priscilla always shows initiative and deals with it promptly. I appreciate the email booking confirmation service and the ability to pay online. I have no hesitation in recommending SOAP Professional Cleaning.”


"For some years now I have used SOAP cleaning services and I find them reliable, dependable, very quick to respond to queries and issues, and all the staff are delightful.”

Louise S

“I have been very happy with SOAP Cleaning’s service. The cleaner does a very thorough job and my house is gleaming when they are done. She always asks if I am happy before she leaves, which I really appreciate. A very professional service.”

Roxanne Fox

“Priscilla and her team at SOAP have saved my sanity over the past two years! They are flexible and always try to accommodate changes or extra requests without a worry. The cleaning is thorough, with small touches that I love coming home to. I would highly recommend SOAP!”

Danielle Stone

“The team do a good job cleaning each fortnight. I like the extra touches of the welcome plant and if you recommend the service I've enjoyed the surprise and delight gift basket.”

Alisha Jackson

”As a single mum. Who works full time I am so happy to have finally found a cleaning service that I can rely on for quality and consistency! Our cleaner Mariana is absolutely fabulous and her attention to detail is great. It’s a fantastic feeling coming home from a long day at work to a spotless house, giving me more time to spend with my daughter! “

Carolina Ramos