House Cleaners Unveiled: What to Look for When Hiring a Cleaning Professional

In the whirlwind of modern life, balancing work, family, and personal time can often feel like a juggling act. For many of us, maintaining a clean and organised home can easily fall by the wayside. That’s where hiring a cleaning professional can be a game-changer. But with so many options out there, how do you choose the right one? In this guide, we’ll explore the key factors to consider when hiring a house cleaner, ensuring you find the perfect match to keep your home sparkling clean without adding stress to your already busy life.

house cleaning


Understanding Your Needs

Before embarking on your search, it’s essential to assess your specific needs. Take a moment to consider the size of your home, the areas that require attention, and any special cleaning tasks you may need assistance with. Are you looking for a weekly or bi-weekly service. Do you need a deep clean to get things to a maintainable standard? Do you have pets that shed fur, or family members with allergies that require extra care? By understanding your requirements upfront, you’ll be better equipped to communicate them to potential cleaning professionals.

Consider creating a checklist of cleaning tasks, prioritising those that are most important to you. As well as notes of exactly how you like certain items to be cleaned, what kind of cleaning products you will allow in your home, any special finishes that require particular treatment, or cleaning products. This will serve as a helpful reference point when discussing your needs with potential candidates and ensure that nothing gets overlooked in the cleaning process.

Researching Your Options

With a clear picture of your cleaning needs in mind, it’s time to start researching local cleaning services. Begin by asking for recommendations from friends, family, or neighbours who have experience with professional cleaners. Word of mouth is often one of the most reliable ways to find a reputable service.

In addition to personal recommendations, utilise online resources such as review websites and social media platforms to gather feedback from other homeowners. Look for cleaning companies with consistently positive reviews and a track record of reliability and professionalism.

Also consider what type of cleaning service you would like, such as, a sole trader individual, a cleaning company, or even a housekeeper, who will handle more tasks than just cleaning. 

Screening Potential Candidates

Once you’ve compiled a list of potential cleaning professionals, it’s time to narrow down your options through a screening process. Start by verifying that each candidate is licensed, bonded, and insured. This not only ensures that you’re working with a legitimate business but also provides protection in case of any accidents or damages during the cleaning process. 

Next, inquire about the screening and training processes that the cleaning company employs for its staff. You’ll want assurance that the individuals entering your home have undergone thorough background checks and receive proper training in cleaning techniques and safety protocols.

Consider scheduling initial consultations with the top candidates to get a feel for their professionalism and compatibility with your needs. This is an opportunity to ask questions, discuss your expectations, and gauge their responsiveness and communication style. Again, it’s a good idea to make a list of important questions to ensure you assess each prospective cleaning company against the same criteria. Drop us a line at [email protected] to request our “7 Things to Look For when Hiring a Cleaner”.

Communicating Expectations

Clear communication is key to a successful relationship with your cleaning professional. Take the time to discuss your expectations upfront, including which areas of your home require the most attention, any specific cleaning products or methods you prefer, and any scheduling preferences or restrictions you may have. Ensure the agreements arising from your discussions are summarised in a contract, or at least a letter of agreement outlining the scope of your service and itemising any specific requirements and omissions.

Consider creating a cleaning schedule or checklist to ensure that both you and your cleaning professional are on the same page regarding the scope of work and frequency of visits. This will help minimise misunderstandings and ensure that nothing falls through the cracks. In fact, a professional cleaning company should do this as a matter of course.

Be open to feedback and willing to address any concerns or adjustments that arise along the way. A good cleaning professional will value your input and strive to meet your expectations consistently.

Evaluating Quality of Service

Once you’ve hired a cleaning professional, it’s important to monitor the quality of their service to ensure that your expectations are being met. Take note of any areas that may have been overlooked or any issues that arise during the cleaning process.

Provide feedback to your cleaning professional regularly, both positive and constructive. Let them know what they’re doing well and where there may be room for improvement. A good cleaning professional will welcome feedback and use it to enhance their service. They may even request formal feedback after every clean, which helps them to keep their  quality consistent.

Consider conducting periodic evaluations of your cleaning professional’s performance to ensure consistency over time. This can be as simple as a quick walkthrough of your home after each cleaning session or a more formal review process at regular intervals.

Building a Lasting Relationship

Finding the right cleaning professional for your home is about more than just cleanliness—it’s about building a trusting and lasting relationship. When you find a cleaning professional who understands your needs and consistently delivers excellent service, hold onto them.

Show appreciation for their hard work and dedication, whether it’s through a simple thank-you note or a small token of appreciation during the holidays. A little kindness goes a long way in fostering a positive working relationship.

By following these tips and guidelines, you can find the perfect house cleaning professional to keep your home clean and comfortable, allowing you to focus on what matters most in your busy life. Don’t settle for anything less than the best when it comes to maintaining your home—you deserve it!

Client Testimonials

“My cleaner from SOAP goes under the rugs, she moves the furniture, and my sink sparkles every time she’s been. She even puts a stamp on the toilet roll.“

Louisa Sanghera
Northern Beaches

“I just wanted to enjoy another couple of hours with the house looking perfect. I know it can’t last, but I just feel better when it’s properly clean and tidy."

Ranya Akacha

”I am very happy with the services provided by SOAP. Camila is very quick and thorough with the clean and also very pleasant while she is here. My apartment always feels fresh and clean after she has been.”

Joanne Baldwin

"We have been clients of SOAP for the past four years. Throughout that time we have found all our dealings with SOAP to be of a very high and professional standard. As long-standing clients of SOAP, we have become acquainted with many of their cleaners and found them all to be extremely friendly, polite, diligent, punctual, hardworking and professional. I have no hesitation in recommending Brilho as a reliable and trust worthy cleaning service."

Theresa Lee

“I have been using SOAP Professional Cleaning service for the last 6 years. During this time I have found them to be thorough, reliable and responsible. Priscilla has always been helpful at providing times that suit me. The cleaners are always pleasant and cooperative and Priscilla clearly communicates my requirements to them. My present cleaner has been coming for 2 years and is always prompt, efficient and I feel comfortable leaving her in the house if I need to be away. Should any minor problem arise Priscilla always shows initiative and deals with it promptly. I appreciate the email booking confirmation service and the ability to pay online. I have no hesitation in recommending SOAP Professional Cleaning.”


"For some years now I have used SOAP cleaning services and I find them reliable, dependable, very quick to respond to queries and issues, and all the staff are delightful.”

Louise S

“I have been very happy with SOAP Cleaning’s service. The cleaner does a very thorough job and my house is gleaming when they are done. She always asks if I am happy before she leaves, which I really appreciate. A very professional service.”

Roxanne Fox

“Priscilla and her team at SOAP have saved my sanity over the past two years! They are flexible and always try to accommodate changes or extra requests without a worry. The cleaning is thorough, with small touches that I love coming home to. I would highly recommend SOAP!”

Danielle Stone

“The team do a good job cleaning each fortnight. I like the extra touches of the welcome plant and if you recommend the service I've enjoyed the surprise and delight gift basket.”

Alisha Jackson

”As a single mum. Who works full time I am so happy to have finally found a cleaning service that I can rely on for quality and consistency! Our cleaner Mariana is absolutely fabulous and her attention to detail is great. It’s a fantastic feeling coming home from a long day at work to a spotless house, giving me more time to spend with my daughter! “

Carolina Ramos