Gift Card Terms

SOAP CLEANING SERVICES PTY LIMITED – GIFT CARD TERMS OF USE

  1. These terms apply to each Gift Card as if the Recipient was the person who ordered and paid for the Gift Card.
  2. Each Gift Card entitles the Recipient to a single clean in one session:
    1. Of one Premises within 15-20 kilometres of Sydney postcode 2000;
    2. For the number of cleaner working hours specified in the Gift Card;
    3. Using equipment and Cleaning Materials supplied by the Recipient; and
    4. Ordered by the Recipient within 3 years after the date of issue of the Gift Card.
  3. Each Gift Card is valid for a period of 3 years from the date it is received by the Recipient (the “Validity Period”). At such time it entitles the Recipient to a General Clean.
  4. If the Gift Voucher is not used until later in the Validity Period, it is possible that our General Clean rates have increased. If so, the Recipient (or the holder of the Gift Voucher at that time) will be entitled only to the value of the Gift Voucher at our then-current rates, and clause 6 will apply.
  5. Alternatively, the value of the Gift Voucher may be applied, at the request of the Recipient, towards the cost quoted by us for:
    1. A Move In Clean;
    2. An End of Lease Clean; or
    3. An After Hours Clean.
  6. If the value of the Gift Voucher is applied as set out in paragraphs 4 or 5, the remaining balance of the cleaning cost must be paid in advance of the booking date.
  7. Each Recipient must pay us our Service Charges for any Services ordered in excess of those allowed for by the Gift Voucher.
  8. Gift Card can only be redeemed by the Recipient calling or emailing us to order provision of Services.
  9. Until they are redeemed, Gift Vouchers are transferrable by Recipients to other persons.
  10. All Services are provided subject to our general terms of business, published on our Website.
  11. In these terms, unless the contrary intention appears:
    • ‘After Hours Clean’ means a clean wholly or partly provided outside Business Hours;
    • ‘Business Hours’ means the hours of 8 am to 6 pm, Monday to Friday (public holidays excepted);
    • ‘Cleaning Materials’ means cleaning products other than non-disposable equipment;
    • ‘End of Lease Clean’ means a detailed clean of vacant premises, after you have vacated them;
    • ‘General Clean’ means a routine clean of furnished premises;
    • ‘Gift Card’ means a card for provision of Services to someone other than the person who ordered and paid for the card;
    • ‘Gift Voucher’ means a ‘Gift Card’ in the hands of the Recipient.
    • ‘Move In Clean’ means a detailed clean of vacant premises, prior to occupation by you;
    • ‘Order’ means an order placed by you with us and ‘ordered’ has a corresponding meaning;
    • ‘Premises’ means the premises at which the Services are to be provided specified in your Order or by the Recipient, as varied from time to time in accordance with our general terms of business;
    • Recipient’ means the person to whom a Gift Card is issued by us (other than the person who ordered and paid for the Gift Card);
    • ‘Services’ means the services specified in your Order or by the Gift Card Recipient, as varied from time to time in accordance with our general terms of business;
    • ‘Service Charges’ means our charges for the Services specified on our Website, as varied from time to time in accordance with our general terms of business;
    • ‘Service Times’ means the days on which and times at which the Services are to be provided specified in your Order or by the Recipient, as varied from time to time in accordance with our general terms of business;
    • ‘Validity Period’ means the period of time during which a Gift Voucher may be validly used.
    • ‘Variation’ means a change, alteration or addition to the Premises, Services, Service Charges or Service Times.
    • ‘We’, ‘our’ and ‘us’ means SOAP Professional Cleaning Pty Limited ABN 52 600 689 530; ‘Website’ means the website www.soapprofessionalcleaning.com.au; and
    • ‘You’ and ‘Your’ means the customer named in an Order and, where applicable, each Recipient.